Multi-Functional Printer Maintenance and Consumables

This Sources Sought notice seeks market research on vendors capable of providing maintenance and consumables for ten HP Color LaserJet Enterprise MFP M577 devices at JBSA Fort Sam Houston, TX. The requirement includes annual and periodic maintenance, 24-hour response to on-site service calls (Monday-Friday, excluding Federal Holidays), and the supply of all consumables (toner, etc.) compatible with the HP MFDs, estimated at 20,000 standard-sized copies per month. A critical requirement is the use of HP toner or an approved equal that maintains print quality and device functionality; other brands have caused malfunctions. The government is seeking information on pricing, maintenance definitions (periodic/annual), technician qualifications, and cost factors impacted by response times, consumable brands, and call volume. Responses should address these factors and provide information on vendor capabilities to meet the specified requirements outlined in the attached Performance Work Statement (PWS). This is market research only; no solicitation or award is anticipated at this time.

Notice ID

0723819e976e425e979a69c554469860

Solicitation Number

MEDCOMMFDRFI

NAICS Code

811210

Classification Code

J074