R699--Bronx Switchboard Operators

The Department of Veterans Affairs is issuing a Sources‑Sought notice (R699 – Bronx Switchboard Operators, NAICS 561421) to identify Service‑Disabled Veteran‑Owned Small Businesses (SDVOSBs) capable of providing 24‑hour/7‑day telephone switchboard services for a VA Medical Center. The contractor will staff, train, supervise and manage operators who must answer an estimated 300 incoming calls per day (including 75 patient look‑ups, 25 radio pages, 10 PA announcements, 3 alarm responses and 4 equipment‑malfunction reports), respond to all emergency calls and alarms, operate audio, radio and digital paging systems, maintain required records, and conduct ongoing training and quality‑assurance activities. Operators must answer within five rings, collect detailed caller information, route calls appropriately, and follow a prescribed emergency protocol (collect caller name, location, instructions, confirm three times, notify overhead paging, police/fire, and code‑team pagers). Coverage includes all days, weekends and Federal holidays. This RFI is for market research only; no quotes are required. The VA will set‑aside the requirement to SDVOSBs first, then Veteran‑Owned Small Businesses (VOSBs), other capable small businesses, and finally large businesses if insufficient SDVOSB capability is identified. Interested firms must be verified in the VIP database or provide SDVOSB documentation and must submit a capability package to Contracting Officer Clifford S. prior to award, demonstrating past performance, resources, integrity, training capability, and compliance with the performance‑requirements summary (AQL, surveillance, payment adjustments).

Notice ID

14930101a2324205b535909967ddc29d

Solicitation Number

36C24226Q0140

NAICS Code

561421

Classification Code

R699