DON CIO – Information Technology Division (ITD) is seeking IT and IT-related support services, in classified and unclassified areas.

The Department of the Navy Office of Administration (DON OA) Information Technology Division is seeking a contractor to provide comprehensive IT acquisition, support, and liaison services. Submissions must include company name, address, point‑of‑contact information, business size, and detailed corporate experience of comparable scope, magnitude, and complexity, with customer references; all proposals are due by 12:00 PM EST on 22 April 2026 via email to Tara Baker (tara.y.baker.civ@us.navy.mil). The effort will encompass procurement of hardware, software, and related IT services under FAR 44; provision of qualified personnel to deliver help‑desk support (standard tickets resolved within 4 hours, VIP tickets within 1 hour), maintain a VIP list, conduct quarterly customer‑satisfaction surveys, and produce Quarterly Status Reports. The contractor must be prepared for ad‑hoc, after‑hours, weekend, and holiday support (un‑charged unless pre‑approved), interface with NMCI, NESD, and DISA JSP as directed, and respond to Technical Instructions within the stipulated timeframe. Additional requirements include liaison activities (training, outreach, briefings, surveys, program analysis), development of Requirements Documents and related analyses, participation in government and industry working groups, and assistance with eMASS security‑assessment packages by providing 1‑3 fully qualified Navy validators to ensure FISMA compliance for ~30 systems. Program‑management responsibilities cover cost control, quality assurance, conference‑room scheduling and configuration, and recommendation of upgrades (e.g., video teleconferencing). All work must adhere to applicable laws, guidance, and NAVSUP Clause 5252.242‑9402 “Technical Direction.”

Notice ID

1a79cb7dd281485b9d5424654f064c3c

Solicitation Number

N00189-26-CIO-ITD-SourcesSought

NAICS Code

541330

Classification Code

DC01