NIH Medical Support Assistants

The National Institutes of Health (NIH) is seeking offers, under RFP NIH‑OD‑26‑000008, for comprehensive administrative support services that include Medical Support Assistants providing 24 × 7 × 365 mission‑critical coverage. Offerors must submit separate technical and business proposals that address a detailed Work Statement, reporting requirements, and special contract clauses (e.g., Privacy Act, patient confidentiality). The technical proposal must describe a robust management infrastructure—covering staffing, supervision, communication, cost‑effectiveness, performance tracking, and customer satisfaction—and must be divided into Task 1 and Task 2 sections. Critical sub‑factors include a recruitment and retention plan to ensure a stable, experienced workforce, mandatory training, staff appearance and conduct, invoice and time‑card procedures, and a full‑time on‑site Program Manager (key personnel) with appropriate qualifications. Evaluation will follow the criteria in Attachment 2, emphasizing management approach, key personnel competence, and past performance. Offerors must use NAICS 561110, meet the $7.5 million small‑business size standard, and include the required pricing worksheet, cover sheet, and authorized negotiation contacts.

Notice ID

1e7e13c757a246f6b7995d2bc15e27b6

Solicitation Number

RFP-NIH-OD-26-000008

NAICS Code

561110

Classification Code

R499