Migrant Case Management System

The Government seeks a comprehensive, SaaS‑based Migrant Case Management System (PCMS) to support foreign‑partner operations, with full desktop and mobile‑friendly capabilities. Core functional requirements include user‑experience features such as real‑time alerts, wildcard‑enabled search, bulk actions, CRUD of operational data, policy reference access, and mechanisms for user feedback, error reporting, and preference management—all available in both English and Spanish. The solution must meet stringent suitability criteria: cyber security, survivability, 99.5 % system uptime (99.8 % for PMCS), reliability, maintainability, and interoperability (unclassified data exchange, import/export of standard formats such as CSV, Excel, PDF, etc.). Additional obligations cover bilingual help‑desk support (English/Spanish), training for operators and maintainers, compliance with environmental safety and occupational health standards, and data retention of up to seven years on existing cloud infrastructure (no requirement for on‑site servers in Panama). The contract will include transition‑in/out provisions, performance standards (e.g., 95 % of technical tickets resolved within 24 hours, MTTR ≤ 1 hour), monthly invoicing with detailed reports, and defined CLIN structures. The Government expects deployment to the Republic of Panama, including on‑site personnel for implementation and training, and requires a clear schedule to achieve full operational capability shortly after a potential award on April 1, 2026. Unique aspects include the bilingual interface, mobile‑friendly extensions of all desktop functions, and the need for rapid, short‑turnaround development and sustainment in a foreign‑nation environment.

Notice ID

35b4b0b713fc45b6812362162fd009c2

Solicitation Number

RUUS-26-00006

NAICS Code

N/A

Classification Code

N/A