HSI Tip Line Call Center Services

This Sources Sought notice is for market research purposes only and does not constitute a commitment to issue a solicitation for HSI Tip Line Call Center Services. ICE is seeking information from vendors with the knowledge, skills, and abilities to augment call center staff by conducting phone interviews, processing web tips, and assisting with tip intake, lead development, and analysis – as detailed in the attached Statement of Work (SOW). Interested vendors are requested to submit information, limited to five pages, demonstrating their capabilities – including company profile, NAICS code 541611, SAM UEI number, relevant experience, technical expertise, and alignment with existing Government-Wide Contract Vehicles – to the provided POCs by 12:00pm EDT on October 3, 2025. Work under this effort will likely involve access to sensitive information including FOUO, LES, PII, SPII, and SSI, and requires personnel with experience in database searching, multitasking, and operating in a high-volume environment.

Notice ID

3a4c2d8e5c084004a89948dccd59f1a9

Solicitation Number

TipLineCallCenter29SEP2025

NAICS Code

561422

Classification Code

N/A