R699--Switchboard Operators (VA-26-00010489)

The Department of Veterans Affairs Network Contracting Office 2 is seeking information from Service-Disabled Veteran-Owned Small Businesses (SDVOSB) capable of providing 24/7 switchboard services, including receiving incoming calls, answering emergency calls and alarms, operating paging systems, and maintaining records, at the Bronx Medical Center. This is a Request for Information (RFI) only, with a response date of November 24, 2025; no quotes are requested at this time. Key requirements include answering calls within five rings, detailed call querying, and adherence to specific emergency procedures involving overhead paging and notification of police, fire departments, and code teams. The contract will require comprehensive coverage, including Federal holidays, and operators must be familiar with constantly updated Special Operations Procedures and VA Directives. The Government will evaluate performance based on defined standards and may adjust payments based on quality of service.

Notice ID

3c68e714dbd3441c940c0e041cbd31ce

Solicitation Number

36C24226Q0140

NAICS Code

561421

Classification Code

R699