DA10--The Department of Veterans Human Resource Service Management (HRSM) Solution

The Department of Veterans Affairs seeks a contractor to implement, configure, and sustain the HRSM (Human Resources Service Management) platform across the VHA enterprise of approximately 374,000 users. Core responsibilities include project management, configuration of the Recruitment & Hiring, HR Helpdesk Case Management, Assessment & Interview Delivery, and Low‑Code/Form modules, delivery of FedRAMP ATO, go‑live and hyper‑care support, and integration with VA’s personnel system and the future Federal HR 2.0 architecture. The contractor must provide comprehensive knowledge‑transfer documentation, maintain required personnel security clearances, and support the VA’s Quality Assurance Surveillance Plan (QASP). Performance will be measured against technical quality, schedule adherence, staffing expertise, and management integration. The solicitation includes a series of optional tasks that may be exercised at the Government’s discretion during the base or option periods: (1) acquisition of up to 300,000 additional HRSM subscriptions (NTE) with a 12‑month PoP; (2) transition of recruitment and hiring for Title 5, Fee‑Basis, WOC, and Health‑Profession Trainee authorities from USA Staffing to HRSM, including a Transition Out Plan and close‑out certification; (3) platform enhancements (configuration, workflow, defect resolution) delivered in 4‑month increments, exercisable up to ten times; (4) transition‑out support for full transfer of solution assets; and (5) configuration of additional modules and integration with VA Microsoft Teams and live‑agent helpdesk. Each optional task specifies deliverables such as cutover packages, enhancement release packages, and comprehensive asset inventories. The contract is set‑aside for Service‑Disabled Veteran‑Owned Small Businesses, and all vendor responses must be limited to 12 pages, include required company information, and exclude marketing material.

Notice ID

41062faa760640cf8b35a959c1475c4b

Solicitation Number

36C10B26Q0330

NAICS Code

541519

Classification Code

DA10