R426--FY26 Northport Switchboard Services

The Department of Veterans Affairs is soliciting offers (Solicitation No. 36C24226Q 0358) for “Northport Switchboard Services” to support the Albany Stratton VAMC. The contractor must provide full‑time, 24‑hour/7‑day switchboard operations—including call dispatch, overhead announcements, emergency call handling, audio/radio/digital paging, record‑keeping and required training—covering all federal holidays. Offers must be submitted electronically (no fax or mail) on SF 1449 or letterhead by 12 p.m. on May 4 2026 and must include: (1) a maximum 10‑page technical capability statement (unredacted and redacted copies); (2) past‑performance documentation with three contract references (unredacted and redacted copies); (3) a complete price proposal; and (4) all miscellaneous items required for responsiveness, each provided as separate attachments. Evaluation will be based on technical capability, past performance (neutral rating for firms with no record), and price; partial offers will be deemed non‑responsive. The award is set‑aside for small businesses (HUBZone, Service‑Disabled Veteran‑Owned, Women‑Owned, EDWOSB, 8(a)). Offerors must be registered in SAM, comply with FAR 52.204‑7 (SAM registration), FAR 852.209‑70 (organizational conflicts of interest), and submit a performance plan identifying subcontractor points of contact and task responsibilities. The VA will monitor performance through a Quality Assurance Surveillance Plan that includes customer feedback, system data, random sampling, and regular performance‑evaluation meetings.

Notice ID

4b39816a1e9b49ed9d9cb6c3ef10180e

Solicitation Number

36C24226Q0358

NAICS Code

561421

Classification Code

R426