JEOL Scanning Electron Microscope (SEM) Service Agreement 2026-28

NASA’s National Space Science Center (NSSC) will issue a sole‑source contract to JEOL USA, Inc. for a three‑year Service Agreement (11 May 2025 – 4 Nov 2028) supporting four JEOL scanning electron microscope components located at NASA Glenn Research Center, Cleveland, OH. The agreement requires JEOL‑trained service personnel to perform annual maintenance and repairs using JEOL OEM parts to preserve the manufacturer warranty; any other service provider or parts supplier would void coverage and could cause critical downtime. The contract includes a dedicated account manager, factory‑trained engineers, telephone support, call‑history tracking, unlimited emergency visits, up to two preventive maintenance visits per year, parts (including apertures, scintillators, and a 20 % discount on additional parts), and a one‑working‑day response guarantee. Interested parties may submit written capabilities and qualifications to the point of contact, Shanna Patterson (shanna.l.patterson@nasa.gov), no later than 07:00 CST on 27 April 2026. The procurement will be conducted under FAR Part 12 (commercial items) and FAR 12.102(a) as a sole‑source award (NAICS 811210). Oral responses are not accepted, and the NASA FAR Supplement Clause 1852.215‑84 (Ombudsman) applies.

Notice ID

525a353663334cf1856e5840c4ceb6b5

Solicitation Number

80NSSC2631369Q

NAICS Code

811210

Classification Code

J052