Market Survey: Telecommunications Services for the Federal Aviation Administration (FAA), Enterprise Service Center (ESC)

The Federal Aviation Administration (FAA) Enterprise Service Center (ESC) is conducting a market survey to identify firms capable of providing comprehensive telecommunications services (NAICS 811210 – Communication Equipment Repair and Maintenance). The effort requires program‑management and technical‑support functions, including installation, connectivity, and removal of voice, data, and video circuitry (LAN/WAN, telephone adds/moves/changes, fiber/copper terminations), as well as daily entry of labor hours into the ESC CMIS system, weekly activity reporting, and resolution of customer complaints and escalations. Contractor personnel must be available during core hours (6 a.m.–6 p.m. CT, business days) with key staff providing 24‑hour, 7‑day response as needed, and must possess strong communication skills, basic computer proficiency, and experience managing small‑ to medium‑sized telecommunications projects. Prospective vendors must submit a capability statement (max 10 pages, 12‑point Times New Roman, 1‑inch margins) detailing services, prior contract experience (including contract numbers, values, and annual obligations), and relevance to the FAA telecom requirement, together with a Statement of Understanding that confirms comprehension of the scope and includes any recommendations. Additional deliverables include a Quality Control Plan, Quality Assurance Surveillance Plan, Transition Plan (Phase‑In/Phase‑Out), and compliance with reporting requirements (CDRLs A001‑A004). The solicitation is a Sources‑Sought (no set‑aside) identified by solicitation number 6973GH‑26‑R‑TBD26, with the point of contact Stephanie Riddle (stephanie.r.riddle@faa.gov).

Notice ID

54a74d64be504785a568c17223a54cc6

Solicitation Number

6973GH-26-R-TBD26

NAICS Code

811210

Classification Code

7E20