R408--Veterans Outcome Assessment Program (VOAP) Services

The Department of Veterans Affairs is issuing a Sources‑Sought notice (SDVOSB set‑aside, NAICS 541910, PSC R408) to identify qualified vendors for Veterans Outcome Assessment Program (VOAP) services supporting the VA CT Healthcare System. The upcoming fixed‑price RFQ will require a contractor to use VA‑provided veteran contact lists to conduct telephone outreach, baseline and follow‑up interviews, and data capture for approximately 16,000 interview pairs (plus 150‑200 PAWS pilot interviews) over a one‑year base period with four optional one‑year extensions. Services include weekly receipt of digital contact files, scheduling and interviewing veterans, transmitting interview data monthly via a secure protocol, and maintaining operations between 10 a.m. and 8 p.m. across all U.S. time zones (Monday‑Saturday, excluding Federal holidays). The government will supply the interview instruments and scripts (instrument language non‑negotiable; script wording and call protocol negotiable) and will provide the digital files; the contractor must furnish all personnel, equipment, facilities, and related support, adhere to VA security requirements, and ensure workforce stability. Prospective firms must be registered in SAM.gov and the VetCert (Veteran Small Business Certification) database prior to award. Interest should be submitted via the SAM “interested vendors” list, and vendors are responsible for monitoring any amendments on SAM.gov. The effort supports the Clay Hunt Suicide Prevention Act mandate for independent evaluation of VA mental‑health and suicide‑prevention outcomes.

Notice ID

59530de4f18a4519804b3ff169ce9750

Solicitation Number

36C24126Q0328

NAICS Code

541910

Classification Code

R408