DE01--Lynx Computer Duress Software Maintenance and Technical Support

The Department of Veterans Affairs (VA) is conducting a Sources Sought to identify potential qualified sources for maintenance and technical support services for the Lynx computer duress software system at the Salt Lake City VA Health Care System, Community-Based Outpatient Clinics (CBOCs), and Vet Centers (NAICS 541519, estimated value $34 Million). This is *not* a request for proposals, but a market research effort to inform future acquisition decisions. Interested parties are requested to provide business size information (HUBZone, 8(a), small, etc.), SAM Unique Entity ID, and details regarding USA manufacturing/compliance with the Buy America Act and Trade Agreements Act (TAA). Key requirements include providing telephone and remote support (8:00am-5:00pm CST, Monday-Friday, with emergency after-hours support), software updates, online training, and 200 text SMS messages per month. Contractors must have a minimum of five years’ experience servicing comparable systems and will be subject to VA information and information system security requirements, including potential background security investigations and completion of a Contractor Security Control Assessment (CSCA) annually. All offerors must be registered in SAM and Service-Disabled Veteran Owned Small Businesses or Veteran Owned Small Businesses must be registered with the U.S Small Business Administration VetCert Registry.

Notice ID

5a0794267a104de9a814ed776feb0c6d

Solicitation Number

36C25926Q0089

NAICS Code

541519

Classification Code

DE01