7A21--New AWARD | 36C10B26Q0130 | ID.me Software Subscriptions and Support | VA-26-00012041

The Department of Veterans Affairs (VA) Office of Information Technology is issuing a 100 % small‑business set‑aside solicitation (Solicitation 36C10B26Q0130) for the renewal of the ID.me Identity and Access Management (IAM) Credential Service Provider (CSP) Software‑as‑a‑Service (SaaS) solution. The award will include an annual Credential Brokers license, ongoing maintenance support, and help‑desk assistance to enable new and renewal user‑proofing subscriptions for secure authentication to VA systems (e.g., VA.gov, VA Health and Benefits mobile app, Enterprise Service Desk). Offerors must submit a complete, all‑or‑none quote that fully complies with Sections B.4 (Price Schedule) and B.5 (Product Description), contain no deviations from the Government’s material terms and conditions, and avoid incorporating commercial software license agreements. All questions are due by 10:00 a.m. EDT on April 24 2026 via the SAM.gov Contract Opportunities site; no phone, written, or hard‑copy requests will be accepted. The solicitation also includes optional tasks for additional identity‑proofing subscriptions (e.g., 400,000 new and 2 million renewal users at LOA‑3, 60,000 new and 90,000 renewal users at IAL‑2 in the Base Period, with similar quantities in each Option Period) and for increasing multi‑factor authentication (MFA) events by 5 million or 10 million per period. Offerors must provide monthly electronic deliverables—SLA monitoring plan, SLA report, user‑support report, and MFA status report—to the VA PM/COR/CO. The contract will be posted on the NASA SEWP V GWAC, and pricing will be evaluated against the Independent Government Cost Estimate and the SEWP V fair‑and‑reasonable determination. Non‑conforming, incomplete, or late proposals will be rejected.

Notice ID

5ce013231b7a4b28b81c9e421a467a7f

Solicitation Number

36C10B26Q0130

NAICS Code

541519

Classification Code

7A21