IRS Service-Wide Online Survey and Digital Website Feedback Platform

The Internal Revenue Service (IRS) is issuing a Sources‑Sought RFI to identify vendors capable of providing an externally hosted Software‑as‑a‑Service (SaaS) survey platform and a digital website‑feedback (pop‑up) platform for agency‑wide use. The solution must enable authorized IRS users to create, administer, analyze, and export data from complex web‑based surveys, support Section 508‑compliant surveys, and be accessible via SSL from within the IRS firewall. Required deliverables include 50 SaaS licenses, unlimited surveys with up to one million responses, a dedicated server and IP address, dedicated technical support (phone, email, Teams), and a feedback platform capable of handling up to 350 million page views. The platform must provide 24/7 availability (excluding scheduled maintenance), respond to support requests within one business day, communicate outages 72 hours in advance (emergencies within one hour), and supply initial user training and online help within ten business days of license start. The IRS seeks industry feedback on the draft Performance Work Statement, functional requirements (e.g., conditional logic, piping, validation, response‑scale definition, metadata control), and overall feasibility; no offers or costs will be reimbursed at this stage.

Notice ID

5e8b0c9e82bd48f181ecc2d4620ee1a4

Solicitation Number

IRS_RFI_5000225599

NAICS Code

513210

Classification Code

DA10