Customer Satisfaction Data Collection and Analysis

The Department of Commerce’s Shared Services Procurement Office is issuing a total small‑business set‑aside RFQ (Solicitation No. 1331L526BEASurvey) to procure a firm‑fixed‑price, one‑year contract (with up to four 12‑month options) for customer‑satisfaction data collection and analysis services for the Bureau of Economic Analysis (BEA) website. The award will be made to the Lowest‑Priced Technically Acceptable (LPTA) offerer. Technical requirements include designing a customized online survey (≈40‑50 questions, ≤15 minutes to complete) capable of gathering at least 25,000 responses per year; developing a sampling plan and providing the code to embed the instrument on www.bea.gov; performing data cleaning, modeling, and analysis to produce CSAT scores, driver impact values, and performance metrics; conducting a usability audit of the site; and assisting BEA with FedRAMP ATO/ATU compliance. Quotations must be submitted electronically by 14:00 EST on 26 June 2026, follow strict formatting (Arial 11 or Times New Roman 12, 8‑page total limit – 5 pages technical, 3 pages price), and include the required cover page information. All RFO clauses, including the class deviation under Procurement Memorandum 2026‑06, flow down to the task order.

Notice ID

661f7a39835b4f7e93248c6cc24f9822

Solicitation Number

1331L526BEASurvey

NAICS Code

541910

Classification Code

R422