Nutanix Maintenance and Support

The Army Contracting Command‑Redstone Arsenal‑Corpus Christi Army Depot (CCAD) is conducting market research to identify vendors capable of providing comprehensive Nutanix maintenance and support for all depot‑owned Nutanix IT equipment. The effort (NAICS 541519, PSC DA10) may be set‑aside for small businesses in whole or in part, and multiple awards are anticipated. Required services include 24 × 7 telephone and remote support via a single, exclusive toll‑free number, 24 × 7 technical support staffed by U.S. citizen engineers, and on‑site hardware replacement with parts delivered by the close of business the next business day. Response‑time standards are Priority 1 ≤ 1 hour, Priority 2 ≤ 4 hours, and Priority 3 ≤ 8 hours; all support must meet an Acceptable Quality Level of a 2‑failure rate and be inspected by a CCAD subject‑matter expert. Software support must cover major/minor maintenance, patches, and upgrades delivered virtually or by phone, while physical repairs are performed by Government personnel. Responses are to be submitted electronically in Word or PDF to Contract Specialist Terry B. Clark (terry.b.clark4.civ@army.mil) no later than 4:00 p.m. CST on 27 April 2026; this is a sources‑sought notice for informational purposes only and does not constitute a solicitation.

Notice ID

68fc41e9996e4d3db97e94a00ec24d63

Solicitation Number

PANRSA-26-P-0000035026

NAICS Code

541519

Classification Code

DA10