VA FSC Customer Service Representative Support for Financial Operations and Payroll Services

The U.S. Government is issuing this Request for Information (RFI) to obtain market feedback on a draft Performance Work Statement (PWS) and to gather capability data for a future contract. Respondents are asked to provide comments on the draft PWS using Microsoft Word’s comment tool, recommend any alternative NAICS, MAS, or PSC codes, and submit detailed experience information for similar prime or subcontractor projects (title, scope, value, contract type, customer contact, relevance, and the respondent’s role). Additional required data include a statement of core competencies, certification status (e.g., GSA MAS, OASIS IDIQ, IHT IDIQ, VECTOR IDIQ, VOSB/SDVOSB), interest in competing as a prime or subcontractor, existing subcontracting or teaming arrangements, and pricing or commercial‑availability information. The RFI explicitly states that it is for requirement development and market research only; no solicitation, quote, or proposal is being requested, and the Government will not reimburse any response costs. If the requirement proceeds, the contractor will be expected to deliver a comprehensive set of services, including a kick‑off meeting with agenda slides and action items, a staffing plan, a Project Management Plan, monthly status reports covering budget, personnel, performance metrics, and GFE usage, and a Transition Plan that ensures seamless hand‑off of responsibilities. All personnel must meet the appropriate Position Risk Designation and undergo the required background investigations, and must access VA systems only through approved remote‑access solutions (Citrix, VPN, RESCUE). The contractor must also comply with VA IT/security directives, maintain documented contact information for off‑duty coordination, and meet defined call‑center performance metrics (ASA < 3 minutes, RONA ≤ 2, email response ≤ 24 hours). Responses should be specific, demonstrate the ability to perform the work directly or with approved subcontractors, and avoid generic capability sheets.

Notice ID

7e2ac3c9da4b4a06b5b045c62d05db74

Solicitation Number

VA-26-00042583

NAICS Code

N/A

Classification Code

R499