GSA Short-Term Rental (STR) Call Center Support Services

The General Services Administration (GSA) is issuing a Sources‑Sought RFI (draft solicitation 47QMCA26Q0041) for an SBA 8(a)‑certified small business to provide Short‑Term Rental (STR) Call Center Support Services under NAICS 56110. The contractor will deliver administrative and clerical support for the STR program, including (1) independent program‑management assistance, (2) national technical and customer support for federal STR users and vendors, (3) data‑management functions, and (4) general support to GSA’s Office of Fleet Management. Service requirements mandate 100 % compliance with established timelines for telephone, email, and electronic chat inquiries, weekly status meetings, and continuous Quality Assurance Surveillance Plan (QASP) monitoring. All personnel must be proficient with Microsoft Office, Google Suite, Windows, and possess working knowledge of a broad range of motor‑vehicle and rental equipment types. Offers will be evaluated on technical compliance with the Performance Work Statement, management approach and transition plan, staffing and manpower, and past performance—factors deemed significantly more important than price. Respondents must submit a ≤10‑page capabilities document that includes a copy of 8(a) certification, a company overview addressing the PWS, and relevant past‑performance evidence. A draft Management Plan must accompany the technical quote for CO review prior to contract award. The acquisition will be a total 8(a) set‑aside and will be conducted under FAR Parts 12 and 15 using best‑value evaluation criteria.

Notice ID

915bf1205c0f44f2a1b6cf203695d84c

Solicitation Number

47QMCA26Q0041

NAICS Code

5611

Classification Code

R499