World Trade Center Health Program - National Program Administrator

The CDC’s solicitation 75D301‑26‑R‑73374 seeks a contractor to assume “Future‑State” responsibilities for the Small Business Customer Experience (SBCX) System, including transition‑in, sustainment, and operational readiness. Offerors must submit a two‑part proposal: a technical volume (max 135 pages) that details approach, training plans, system‑testing strategy, data‑archiving and preservation, staffing, communications, quality‑assurance, and compliance with HHS Section 508 accessibility standards; and an unrestricted business volume with detailed cost and pricing data, contract forms, certifications, and an approved individual subcontracting plan. The technical proposal must include resource estimates (labor hours, categories, materials, subcontracts) but no cost figures, and must address training (purpose, topics, timeline, audience, delivery method, and evaluation), comprehensive testing scenarios with success criteria, and a robust process‑validation strategy. The cover sheet must contain solicitation number, offeror name/address, point‑of‑contact, submission date, and an authorized signature. The contract will be evaluated on the offeror’s ability to deliver a fully operational Member Service Center that meets QASP standards throughout sustainment, using modern technology stacks, automation, and end‑to‑end workflow designs with a tiered inquiry‑response structure. Required deliverables include transition‑in meetings, system configuration and authorization, data migration, access to other systems, clinical coordination, and readiness demonstrations for both NPA and other program contractor systems. Reporting obligations span monthly to annual reports, and quarterly call‑center audits for quality, accuracy, and courtesy. All proposals must align with CDC FY 2025 small‑business goals (e.g., 11 % small business, 3.22 % small disadvantaged, 3.00 % woman‑owned, 1.61 % service‑disabled veteran‑owned, 1.00 % HUBZone) and be signed by an official authorized to bind the offeror.

Notice ID

96d1744675bf47b4843e7cf240fd3226

Solicitation Number

75D30126R73374

NAICS Code

541611

Classification Code

R499