DA10--Department of Veterans Affairs- Data Call Centers - RFI

The Department of Veterans Affairs (VA) is issuing a Request for Information (RFI) to gather industry input for the planned consolidation of its Contact Centers. Respondents must evaluate whether the provided purpose/objective statement sufficiently defines the technical requirements for software development and production‑operations support services, indicating “YES” or “NO” and, if “NO,” offering technical comments to improve proposal accuracy and cost‑effectiveness. Submissions must include a standard introductory paragraph with company name, address, point of contact, phone/fax/email, business size/status, SBA VETCert verification (for VOSBs/SDVOSBs), NAICS codes, DUNS number, and any existing contractual vehicles (GWAC, FSS, MAC). Vendors must also detail their technical capability to meet the draft Industry Input on VA Contact Center Consolidation, provide corporate experience and specific references (including agency, point of contact, dollar value, and contract number), and demonstrate compliance with the total set‑aside for certified SDVOSBs under VAAR 852.219‑73 and 13 CFR 125.6 (including personnel, financial resources, team member names, subcontracting plans, and prime/sub‑contractor percentages). Responses are due by 1:00 PM EST, 9 December 2025, via email to Contract Specialist Joshua Fitzmaurice (Joshua.Fitzmaurice@va.gov) and Contracting Officer Mina Awad (Mina.Awad@va.gov) with “VA Contact Center Consolidation” in the subject line; proprietary information should be marked accordingly. The RFI is for planning only—no funds are obligated, and no solicitation is being issued. In addition to the required company and capability data, vendors must address open‑ended questions on workflow standardization at VA scale, integration of a virtual‑care model with existing electronic health records (including data formats, interoperability standards, APIs/middleware), tools and platforms used for virtual care, customization to VA‑approved systems, implementation timelines, scalability, and key performance indicators from prior deployments. All technical questions must be submitted in a separate Word document titled “VA Contact Center RFI_Questions,” as direct questions to the customer are prohibited.

Notice ID

cbf343f405394775b4ec925ee8f6b341

Solicitation Number

36C10B26Q0084

NAICS Code

541512

Classification Code

DA10