Transcription Support Services

The Department of Justice (DOJ) Executive Office of Immigration Review (EOIR) seeks a contractor to provide transcription support services via an indefinite-delivery/indefinite-quantity (IDIQ) task order contract. The objective is to ensure timely transcription of immigration proceedings, primarily appeals, utilizing EOIR’s secure transcription application. Services include courtroom reporting, transcription from digital and analog recordings (including witness interviews), and delivery in hard copy and/or electronic formats. The contractor must meet specific performance standards and acceptable quality levels (AQLs), with 100% accuracy required for critical tasks. A comprehensive Quality Assurance Surveillance Plan (QASP) will be implemented to monitor performance, including random, 100% and periodic inspections, and customer feedback analysis. The contractor is responsible for a robust quality control (QC) program and will be evaluated based on achieving outcomes, not solely compliance with processes. Successful proposals must demonstrate the ability to handle varying workloads (50-100 hours/week with a 5-day turnaround time and 175-200 hours/week with a 20-day turnaround time), comply with stringent formatting and security requirements, and include a detailed management plan, staffing plan, quality control plan, equipment plan, and phase-in/phase-out plan. The contract will utilize EOIR’s eTranscription application, requiring specific technical capabilities from the vendor.

Notice ID

d348b3684c8a4b8a88cc31f0c414387c

Solicitation Number

15JPSS25R00000088

NAICS Code

561410

Classification Code

R603