Software License

The Department of the Army is issuing a Total Small Business Set‑Aside (FAR 19.5) solicitation (W911S225U0820) for renewal licenses and configuration services for the Granicus GovDelivery Communications Cloud Platform. The award will provide 50 administrator licenses and annual subscriptions for three product tiers—Communications Cloud, Communications Cloud Advanced Package, and FedRAMP‑authorized Cloud—each supporting 100,000‑249,999 users. Required deliverables include full setup and configuration of the licenses, integration of the subscription system with multiple web pages without back‑end database changes, manual subscriber import, granular group and topic management, customizable subscriber questionnaires (including conditional questions per topic), API‑based actions, and comprehensive reporting on subscriber counts, email sends, clicks, opens, deliveries, unsubscribes, and questionnaire data. The solution must also support A/B testing, re‑engagement and welcome campaigns, personalized RSS feeds, multi‑channel publishing (social, blogs, SMS), attachment handling up to 3 MB, and unlimited subscription categories, administrators, and outbound messages. The platform must be hosted in a FedRAMP‑compliant, Tier‑Three data‑center environment with >99 % uptime over a three‑year period, require no client‑side firewall openings, and retain full client ownership of all subscription data. Additional mandatory services include online administrator training, a dedicated Customer Success Consultant with government‑to‑citizen email expertise, 24 × 7 emergency support, and ongoing technical and consultative assistance for website integration. All core functionality upgrades, unlimited scalability, and security assurances (no historical data breaches) are to be included in the license fees.

Notice ID

e82165c1b8de43f6bcabba1401f77184

Solicitation Number

W911S225U0820

NAICS Code

334310

Classification Code

5836