Viewpoint Temperature and Humidity Monitoring

The Department of Veterans Affairs (VA) is seeking maintenance and support services for a ViewPoint automated temperature and humidity monitoring system at the Amarillo VA Health Care System and associated Community Based Outpatient Centers (CBOCs). This 12-month contract requires both on-site and remote support to ensure continuous, 24/7 functionality of a critical system used for monitoring pharmaceuticals, vaccines, and other sensitive items, in compliance with VHA Directives 1108.07 (2), 1116, and 1761. Services include software and hardware maintenance, remote monitoring, recalibration of sensors (with accompanying certificates of calibration), and potential base station modifications. **A critical requirement is adherence to specific incident response times – 60 minutes for acknowledgement and immediate action for Critical (Level 1) incidents, 120 minutes acknowledgement and a plan of action for Medium (Level 2) incidents, and 24-hour acknowledgement/48-hour resource assignment for Low (Level 3) incidents.** All onsite work must be accompanied by a VA PIV Badged individual. This is a Service-Disabled Veteran-Owned Small Business Set Aside.

Notice ID

ec936201a7f24b3f8aab2a1544b17c10

Solicitation Number

257

NAICS Code

334513

Classification Code

H966